1. Verbal Judo | The art of verbal de-escalation

There’s no getting around it, upset and agitated patients are a part of the job in emergency and acute care medicine. Having a consistent approach to navigating these interactions can not only keep you and your patient safer but also make work more enjoyable. We discuss: managing your own emotions, how to absorb the tension … Continue reading 1. Verbal Judo | The art of verbal de-escalation